Shipping Policy
Orders are processed within 3–5 business days after payment confirmation. Once your order ships, you will receive tracking information by email.
Delivery times may vary depending on your location and shipping carrier. Shipping costs are calculated at checkout based on your order and destination.
Refund Policy
We accept return requests within 30 days of delivery. Products must be unused, in their original condition and packaging, and accompanied by proof of purchase.
Certain items are not eligible for return, including personalized products, certain personal care items, hazardous materials, sale items, and gift cards.
If you receive a damaged, defective, or incorrect item, please contact our team immediately at info@scentoasisstore.com so we can review the issue and assist you.
Approved refunds will be issued to the original payment method within 10 business days.
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