Shipping policy

At Scent Oasis, we are committed to delivering your products to you as quickly and safely as possible. Below, you will find detailed information about how we manage our shipping processes:

1. Processing Times

• All orders are processed within 3 to 5 business days after payment confirmation.

• Please note that orders placed on weekends or public holidays will begin processing on the following business day.

2. Shipping Costs & Delivery Times

• Shipping Costs: Shipping rates are calculated automatically at checkout and depend on the destination, size, and weight of your order.

• Delivery Times: Estimated delivery times may vary depending on the recipient's location and the carrier service used.

3. Order Tracking

• Once your order has been shipped, you will automatically receive an email with your tracking information, allowing you to monitor the status of your package in real-time.

4. Responsibilities and Limitations

• External Delays: Scent Oasis is not responsible for shipping delays caused by the courier company, severe weather conditions, customs clearance, or any other circumstances beyond our control.

• Delivery Addresses: It is the customer's sole responsibility to provide a correct and complete shipping address. We are not responsible for orders delivered to incorrect addresses that were provided erroneously at the time of purchase.

5. Returned or Unclaimed Packages

• If a package is returned to our facilities due to an incorrect/incomplete address or because it was left unclaimed at the carrier's office, the customer will be responsible for covering the re-shipping costs to have the order sent out again.

Need Assistance? If you have any questions regarding your shipment or need help with your order, our customer service team is happy to assist you. Please feel free to reach out to us at